Jane Clark

Jane
Clark
VP, Member Services,
NationaLease
73

Jane Clark is Vice President, Member Services for NationaLease. In this position, she is focused on managing the Member Services operation, as well as working to strengthen member relationships, reduce member costs, and improve collaboration within the NationaLease supporting groups. Prior to joining NationaLease, Jane served as Area Vice President for Randstad, one of the nation’s largest recruitment agencies, and before that, she served in management posts with QPS Companies, Pro Staff, and Manpower, Inc.

Articles
Becoming an innovative organization

Do you ever wonder how some companies seem to continue to come up with innovative ideas over-and-over-and-over again? Perhaps you imagine they’ve found some magic formula.

The reality is that innovation doesn’t just happen. You need to set up your organization so that it continually fosters innovative and creative thinking.

Tying down cargo securement

Roadcheck 2017 is taking place June 6 through 8. The annual Commercial Vehicle Safety Alliance event will see triple the number of inspections normally completed during a 72-hour period.

This year, as in years past, CVSA is placing special emphasis on a single violation category. For the upcoming safety blitz, it will be cargo securement. Inspections are not limited to this area, but as we know, when an inspector finds one thing wrong, he or she is more likely to check other areas of the truck.

Having engaged employees matters

While you may think it is just the latest HR buzzword, studies have shown that there are a number of benefits to having engaged employees — ones who are committed to your company and its goals.

Those benefits include:

  • Reduced employee turnover
  • Increased productivity
  • Improved customer retention
  • Increased profits

Employee engagement is more than employees who are happy; engaged employees give their best effort every day and go above-and-beyond, taking initiative to solve problems for your customers.

Measuring shop productivity

Do you know how productive your shop is? I mean really know, because you are measuring things like dwell time, actual repair time, and rework/come backs, or whatever key performance indicators are important to your operation?

Without hard data it is nearly impossible to know just how well your shop and technicians are doing. If you are not currently measuring shop and technician productivity, you should consider doing so.

Make sure wheels are aligned from beginning

Wheel alignment is critical to tire life. Proper alignment decreases irregular tire wear and improves tire mileage by decreasing rolling resistance.

According to the Truck-frame & Axle Repair Association website, toe error can shorten tread life by 25% and correct vehicle alignment will improve fuel mileage by one-half to one mile per gallon. Pretty impressive statistics.

Trend data improves fleet operating costs

The data that comes off a truck’s sensors has proven invaluable in improving the vehicle repair process. The fleet owner not only receives notification of fault codes, but also often gets an indication of just how serious the problem is. This allows him to make decisions about when and where to get the asset repaired. It also means that not all trucks need to be brought in immediately, depending on the nature of the problem.

Technician competitions foster excellence

The Technology & Maintenance Council (TMC) is known for its commercial technician skills competition called SuperTech.  The two-day event features a qualifying round that consists of a three-part written test and some hands-on skills challenges.  Day two is a hands-on skills challenge where only a select group of technicians from the previous day are chosen to participate.

Winning the competition is quite prestigious and brings a lot of attention to the high level of skill needed to be a truck technician today.

ELD exemption for short-term rentals a good idea 1

The Truck Renting and Leasing Association (TRALA), which NationaLease is a member of, recently asked the Federal Motor Carrier Safety Administration (FMCSA) for an exemption from the electronic logging device (ELD) ruling. It seeks a five-year the exemption for trucks that are rented for 30 days or less.

While TRALA supports the ELD rule, it is concerned about “unintended technical and operational consequences that will unfairly and adversely affect short-term rental vehicles.”

Keeping your business relevant and profitable

It’s just human nature. Many business owners, once they find “the secret to success,” have the tendency to relax and enjoy the view, thinking (erroneously) that they have plenty of time before their competition can catch-up to them.

It’s not too soon to prepare for Roadcheck 2017 2

The Commercial Vehicle Safety Alliance announced that its annual International Roadcheck inspection blitz will be held June 6-8.

Technology and Maintenance

The Technology & Maintenance Council sure lived up to its name during its recent spring meeting in Nashville.

Between new product and services announcements, task force meetings, technical sessions and other presentations, there was lots of talk about the link between technology and maintenance.

Technology can be a great tool in your vehicle maintenance efforts but it’s not a silver bullet.  It allows you to have access to more information than ever before and provides transparency into maintenance and repair events.

Doing your part to prevent truck accidents 1

Preliminary statistics for 2016 indicated that there was a 7% to 8% increase in fatalities in accidents involving trucks and buses. While numbers are down from where they were 10 years ago, they are still unacceptable.

No one likes to see a truck crash, with or without fatalities, and there are steps you can be taking to make your fleet as safe as possible.

Good maintenance practices prepare you to take advantage of freight upticks

Earlier this year the U.S. Department of Transportation said it expects freight ton miles (the movement of one ton of freight for one mile) to increase by almost 50% by 2045.

A report from the Bureau of Transportation and the Federal Highway Administration predicted freight ton miles would reach 7.6 trillion in the next 30 years. While all freight is not moved by trucks, trucks are the method used most often. And that’s not likely to change.

Improving productivity: Sometimes it’s the little things

If we are honest with ourselves, we all can probably admit there is room for productivity improvements in our businesses.

All too often though I think we look for that one Big Thing that will suddenly make us 50 percent more productive. And while those leaps in productivity are great, the reality is they don’t happen all that often.

But that doesn’t mean we can’t make incremental changes in our business processes that will result in more modest productivity improvements.

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