Jane Clark

VP, Member Services,

Jane Clark is Vice President, Member Services for NationaLease. In this position, she is focused on managing the Member Services operation, as well as working to strengthen member relationships, reduce member costs, and improve collaboration within the NationaLease supporting groups. Prior to joining NationaLease, Jane served as Area Vice President for Randstad, one of the nation’s largest recruitment agencies, and before that, she served in management posts with QPS Companies, Pro Staff, and Manpower, Inc.

Technology and Maintenance

The Technology & Maintenance Council sure lived up to its name during its recent spring meeting in Nashville.

Between new product and services announcements, task force meetings, technical sessions and other presentations, there was lots of talk about the link between technology and maintenance.

Technology can be a great tool in your vehicle maintenance efforts but it’s not a silver bullet.  It allows you to have access to more information than ever before and provides transparency into maintenance and repair events.

Doing your part to prevent truck accidents 1

Preliminary statistics for 2016 indicated that there was a 7% to 8% increase in fatalities in accidents involving trucks and buses. While numbers are down from where they were 10 years ago, they are still unacceptable.

No one likes to see a truck crash, with or without fatalities, and there are steps you can be taking to make your fleet as safe as possible.

Good maintenance practices prepare you to take advantage of freight upticks

Earlier this year the U.S. Department of Transportation said it expects freight ton miles (the movement of one ton of freight for one mile) to increase by almost 50% by 2045.

A report from the Bureau of Transportation and the Federal Highway Administration predicted freight ton miles would reach 7.6 trillion in the next 30 years. While all freight is not moved by trucks, trucks are the method used most often. And that’s not likely to change.

Improving productivity: Sometimes it’s the little things

If we are honest with ourselves, we all can probably admit there is room for productivity improvements in our businesses.

All too often though I think we look for that one Big Thing that will suddenly make us 50 percent more productive. And while those leaps in productivity are great, the reality is they don’t happen all that often.

But that doesn’t mean we can’t make incremental changes in our business processes that will result in more modest productivity improvements.

Streamlining repair communication

Vehicle makers and component suppliers are making products more reliable and durable than ever before. But no matter how well made a truck or component is, from time to time things are going to go wrong or at the very least, trucks are going to need maintenance.

Hiring: Job offer and first day

Congratulations! You’ve found the ideal candidate for the position. The next step is to offer him or her the job. I am a firm believer that the new hire’s direct supervisor should be the one to tender the offer.  However, it is important that the HR department (if you have one) or your attorney review the offer letter to make sure it contains protections you may need later in the event you have to terminate the employee.

Hiring: Background and reference checks

When you think you’ve found the ideal candidate, it’s time to focus on reference and background checks.

All too often reference checks are treated as an afterthought or a mere formality. The reality is they should be an important part of your hiring process. After all, who better to ask about a potential new hire than someone who’s seen them on the job before?

Hiring: The interview

You’ve narrowed down the list of candidates and you’ve established a process to use for all face-to-face interviews. Now it’s time to bring the potential employees in so you can really get to know them to determine if they are a good fit for your organization.

Hiring: The interview process

Once you’ve completed phone screening job applicants, you may think it’s time to dive right into the face-to-face interview. Not so fast. Before you start interviewing, it is important to have a process in place.

The hiring process has changed from the days when the interviewer had all the power. Those days are gone and top candidates now have choices about where they want to work. Job applicants will be checking out your website and social media presence to find out about both your brand and your reputation.

Hiring: The phone screening process

You’ve successfully posted a job opening at your company and resumes are flooding in. What’s your next step?

Before I talk about how to screen resumes, I want to suggest that you do something similar to a cost-per-mile analysis on your recruiting efforts. In others words, you should track your cost of recruiting to determine how much it is costing you to find the right employee.

You can develop a simple spreadsheet that includes:

Hiring: It all starts with a good job description

There is no escaping talk of the shortage of employees in the trucking industry. It’s not just drivers and technicians anymore. I am hearing of difficulties finding people to fill a variety of roles at fleets, dealerships, repair garages and leasing companies.

Finding the right employee can be difficult, but there some things you can do that will make it easier to find people who are a good fit for your business and its culture.

I am going to devote the next several blogs to helping you attract the right people to your business.

Most wanted safety improvements for trucking 4

The National Transportation Safety Board (NTSB) recently came out with its 2017-2018 Most Wanted List of Transportation Safety Improvements. It includes things like reducing fatigue related accidents, increasing the use of collision avoidance technology and eliminating driver distractions.

The NTSB list represents the top safety improvements that can be made across all modes of transportation with the goal of preventing accidents and saving lives.

Six tips for getting the most out of your maintenance program 1

Proper maintenance is essential to keeping trucks on the road. And while you may think you are doing a good job managing your fleet’s maintenance program, there are some small things that could help you get as much as you can out of your efforts.

Here are just a few quick and easy ways to boost the effectiveness of your maintenance program.

Brakes still need work

The recent Brake Safety Week (September 11-17), taught us a lesson. Despite what we may think, we still have work to do on brake maintenance.

During the safety blitz, 13.2% of the trucks and buses examined were placed out of service for brake violations. State, local, provincial, territorial and federal motor vehicle officers conducted nearly 18,400 inspections. They were looking for out of adjustment brakes and other brake system violations.

Maintenance and repair: Controlling that 10%

Maintenance and repair account for 10% of a fleet’s expenses, according to the most recent survey by the American Transportation Research Institute. That equals 15.6 cents per mile and has changed little from the previous year’s survey.

 And while things like drivers and fuel make up bigger portions of fleets’ budgets, 10% is no small amount.

 While there is no way to eliminate maintenance and repair expenses, there are things fleets can do to maximize the benefits of those expenditures.

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