The better shop is the smarter shop— smarter in how it is managed, staffed, and equipped for the challenge of maintaining commercial vehicles, which must incur minimum downtime, operate at the lowest possible cost, and meet all regulatory requirements.

While maximum uptime and minimum cost have been and always will be watchwords for top-notch maintenance shop management, make no mistake that meeting regs has never been more crucial than it is now. That’s thanks to the negative impact violating provisions of the Vehicle Maintenance category within the Federal Motor Carrier Safety Administration’s CSA enforcement program can wreak on a fleet’s highly essential safety rating.

In our estimation, the management toolbox for effectively tackling that triple job order should contain six dedicated and well-stocked drawers, labeled as such in no particular order:

  • Recruiting Techs
  • Remote Diagnostics
  • Environmental Compliance
  • Preventive Maintenance
  • Training Techs
  • Information Sharing
  • Parts Inventory

On the following pages are case-study reports on the processes and tools that vehicle-maintenance managers can access to help ensure they are operating the best shops in the business.