Volvo Trucks North America and Mack Trucks recently entered into a memorandum of understanding with Omnitracs to develop future fleet management services for customers.
Volvo said the agreement allows the leveraging of Volvo’s Remote Diagnostics telematics-based proactive diagnostic and repair planning system to offer solutions that help fleets run their businesses more effectively. And, according to Mack, the additional options will expand Mack’s fleet management offerings, and provide customers with more choices to boost safety and lower costs through improved operational performance.
“Volvo’s integrated telematics capabilities are key to our industry-leading uptime services, but they also provide customers more options for powerful and cost-effective fleet management services,” said Conal Deedy, Volvo Trucks director of connected vehicle services. “This relationship with Omnitracs will advance our connected vehicle strategy by opening the door to another leading provider of services to help our customers run their businesses more efficiently.”
Volvo said fleet management services provide trucking operations with vital information on their assets and operation, such as vehicle location, vehicle and driver performance data, regulatory compliance and more, helping fleets control costs, improve customer service and increase safety.
“By joining forces, Volvo and Omnitracs can deliver even more customer value than what the two leaders in their fields can accomplish independently,” said Richard Glasmann, Omnitracs vice president of OEM strategy, sales and marketing. “The two companies make for great partners, as they share a passion for efficiency, productivity, safety and uptime.”
According to Mack, Omnitracs enables customers to solve common fleet problems and achieve their business objectives through intuitive technologies. Details regarding Omnitracs’ specific service offerings through Mack Fleet Management Services have not yet been finalized.
“The relationship with Omnitracs will enable us to further expand the options available to our customers through Mack Fleet Management Services,” said David Pardue, Mack vice president of aftermarket business development. “With more options available, customers will be able to choose the fleet management solution that best meets their needs and improves their total cost of ownership.”
Launched in 2014, Mack Fleet Management Services connects Mack proprietary data with third-party intelligence solutions to help customers effectively and efficiently manage their operations. Mack’s integrated GuardDog Connect telematics solution serves as the enabling hardware for Mack Fleet Management Services and eliminates the need for aftermarket hardware purchases and installation costs. GuardDog Connect is standard on Mack Pinnacle, Granite, Titan by Mack and TerraPro concrete pumper models.
“Omnitracs is pleased to collaborate with Mack and offer our solutions through Mack Fleet Management Services,” said Richard Glasmann, Omnitracs vice president of OEM strategy, sales and marketing. “Together, we share a commitment to using technology to simplify the complex transportation industry through connected vehicle technologies.”
In addition to its uses in fleet management, GuardDog Connect enables real-time diagnosis of issues, scheduling of repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. Through Mack ASIST and the Mack OneCall customer support network, GuardDog Connect also offers proactive communication of decision-critical information to maximize customer uptime.
Mack’s uptime support is managed through the Mack Uptime Center, which houses personnel from every customer support function. The Uptime Center is located near Mack headquarters in Greensboro, NC.
