Ft. Worth-based BNSF began offering guaranteed intermodal service last May to allow shippers to purchase, for a premium, a service guarantee for international, domestic and perishable intermodal shipments in these 15 lanes. For each load that does not meet the scheduled availability time for customer pick-up, BNSF offers a 100% refund.
Steve Branscum, group vp for BNSF's consumer products marketing department, said the railroad offers a money-back guarantee on certain intermal lanes to attract shippers that typically use over-the-road trucking service to move freight.