Decisiv’s cloud-based service management solution has been updated with new tools to help fleets manage internal maintenance operations, the company said.

“The next generation of the Decisiv Service Management Platform includes shop management features for internal operations similar to those in use by dealers, distributors and independent service providers,” said Dick Hyatt, president of Decisiv. “Fleets using the service management platform to communicate and exchange service related documents with service providers over the web portal can use those capabilities internally to foster effective communication and simplify data management. The result of using our advanced cloud-based architecture internally is reduced downtime for maintenance and repairs, and more effective cost management.”

New features include consolidated service management. The Service Management Dashboard provides the ability to access a unit’s consolidated service history, track service work in progress across company and service provider shops, request service from company shops, use workflow tools to assign tasks to personnel, receive consolidated status alerts and notifications for internal and external work and manage documents associated with service events.

Also included are new mobile check-in and inspection applications using QR codes or unit numbers that enable shops to use mobile devices. Mobile inspection data can include simple yard checks, a common inspection for every trailer, tractor or forklift, APU or reefer unit, or highly customized and extensive procedures for DOT, DVIR and other inspections, Decisiv said.

Service operations related to the outcomes can also be pre-defined and selected from the inspection to automatically populate a service order.

A new scheduled maintenance management application allows fleets to create maintenance and inspection operations and schedules and send requests to internal shops and service providers. Events are triggered automatically by mileage, engine hours, calendar days or any combination, and include labor, parts, notes, documents, and VMRS coding for a range of assets or a specific group of vehicles.

Daily due and overdue maintenance reports are organized by asset as well as maintenance operation. The reports are updated in real-time as mileage and engine hours are reported and work is performed in company and service provider shops.