Telogis unveiled a new work order management platform yesterday. Dubbed Telogis Progression, the system is a Software-as-a-Service (SaaS) solution designed to offer real-time job creation, tracking (including estimated time of arrival and completion), routing (including preplanned routes and dynamic changes throughout the day), dispatching, customer service notifications, route compliance reporting, job completion reporting, real-time traffic conditions and a rich interface to existing ERP systems.
According to the company, it works with existing ERP and CRM systems, as well as order management, outage management and preventive maintenance packages to fully optimize mobile resource planning.
It is available in three versions: Progression, Progression Pro and Progression Enterprise.
“In order to accomplish the same with any other vendor, a company would have to contract with three vendors and a systems integrator to put the pieces together,” said Newth Morris, president, Telogis Progression. “We do it all with one platform, and we leverage the strength of each individual piece to create a strong, reliable platform that helps drive each customer’s business and ensure customer satisfaction.”
Some of the key features of the new system include:
- Visualization: To allow users to view jobs on a map with clusters, view routes on a map, and view job status updates as a list and Gantt chart.
- Dispatch center: To enable users to add, delete or edit jobs; assign jobs to nearest vehicles; and dispatch jobs over e-mail and Telogis Mobile in real-time.
- Detailed work order management: To highlight equipment, skills, certifications needed, and delivery instructions; plus provide the ability to schedule work in compliance with these constraints.
- Real-time InSight [sic] alerts: To warn stakeholders of events in the field that may affect the day’s schedule, such as vehicles running behind schedule or performing stops out of order.
- Closed loop customer notifications: To alert customers to estimated time of arrival, start times and job completion.
- Planned vs. actual reporting: To highlight variations to the plan such as route deviation, in order to allow fleet managers to fine-tune their planning over time.
“Telogis Progression will revolutionize the way service organizations coordinate their mobile resources to ensure customer satisfaction while simultaneously protecting their bottom line,” noted Morris “This new SaaS solution provides the greatest visibility into the real-time workings of field staff and gives business owners a dynamic tool to ensure that each system is working together to guarantee the fastest, most efficient and accurate performance in the field.”