Tom Marty and Luc Ouellet earned the titles of “top service technician” in the recently completed 2011 Navistar dealerships.Service-Technician Rodeo. The pair bested 10 other commercial bus and service technicians in a series of tests designed to identify the best technicians from
“Tom and Luc demonstrated the highest skills and abilities in key areas of commercial servicing among the top 12 Diamond certified technicians competing in the event,” said Vaughn Allen, vice president, product customer support,
Marty is a technician for Mid-State Truck in Plover, WI, while Ouellet works for Camions International Elite in Quebec City, Canada. In all, 12 technicians from International and IC Bus dealers competed in the fifth annual competition, held at the Schaumburg Convention Center in June.
The technicians competed head-to-head in a series of 13 stations designed to simulate service areas for air conditioning, brakes, drive train, electrical and MaxxForce engines. Each technician was scored on how quickly and effectively he navigated his way through the stations, diagnosing and fixing the simulated problems.
All of the participants are Diamond-certified through Navistar’s official certification program for its service technicians. In additions, the technicians are all either Automotive Service Excellence or Canadian Provincial certified.
More than 400 technicians competed in the competition. The field was narrowed to the final 12 through regional online testing.“Those participating in this competition have completed all the required and optional trainings and are at the top of their game,” said John Pfennig, manager global education, Navistar. “They represent our 8,000-plus service technicians from International and IC Bus dealerships, the highest number of any medium/heavy commercial-truck and bus manufacturer.”