CLEVELAND, Ohio—Mack Trucks announced its new Mack Premium Service Agreement maintenance program for Mack Anthem, Mack Pinnacle, Mack Granite, Mack TerraPro, and Mack LR customers. The announcement was made during the American Trucking Associations’ Technology & Maintenance Council (TMC) fall meeting here in Cleveland.
The Mack Premium Service Agreement may be added to new truck purchases or to trucks in service, prior to their first service interval. The service agreement replaces Mack’s existing maintenance plans and transfers routine and preventive maintenance to the Mack dealer network. According to the company, customers can tailor the plans to the length of their ownership cycle and to the expected operating duty conditions of the truck.
According to Stu Russoli, Mack highway product manager, that means instead of a general five-year package, fleets can opt for 100,000 miles, 200,000 miles, 300,000 miles, and so on—depending on how many miles they run.
“If you run a dump truck, you might only use it for 100,000 miles and that’s it,” Russoli said. “You can pick that maintenance package for just what you need. If you need to go 300,000 miles you can pick that package and it gives you more—like when you need to come in and get your oil checked, it breaks that down by 100,000 miles.
“You can pick what you need and set up a package for what you run. If you run highway, you’ll probably want the 500,000-mile bundle,” Russoli added. “Basically, you go in and pick the package that matches you.”
Flexible payment options allow fleets to pay on a recurring monthly basis or up front at the time of their truck purchase, billed directly or through their dealer. Offered through Mack Financial Services, bundling the Mack Premium Service Agreement with their truck payment gives customers the opportunity to pay for the contract interest-free and over time, Mack noted.
According to the company, the Mack Premium Service Agreement includes a range of services to promote proper vehicle maintenance and peak performance, including:
- Aftertreatment maintenance and diesel particulate filter cleaning
- Scheduled transmission and scheduled axle maintenance
- Scheduled engine maintenance and valve adjustments
- Scheduled chassis maintenance
- Alternator coverage
- 74-point inspection and oil analysis
“We’ve been trying to package things in a better way; it’s something that we’ve been looking at internally and saying, ‘How do we make it better for total cost of ownership,’” Russoli said.
Working through Mack’s dealer network in the U.S. and Canada means all repairs and service, including advanced diagnostics and warranty work, can be done at one location by certified Mack technicians, the company noted.
