Carrier Logistics, a provider of freight-management software for less-than-truckload fleets, on June 6 announced that it has enabled the multi-language feature of its dock-management system, providing CLI customers with translation capability that supports English, Spanish, and French as well as other languages.
“With increasing diversity in their workforce, LTL carriers have to address language barriers in their cross-dock operations,” said Ben Wiesen, president of Elmsford, New York-based CLI. “Our new multi-language feature automatically translates messages so supervisors and dock personnel can communicate effectively and seamlessly, no matter what language they speak. By addressing the issues caused by differing languages in this way, we are able to help our customers improve service by reducing misunderstandings that can slow down cross-dock operations and lead to misdirected freight.”
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The multi-language feature now included in the FACTS Dock Management System offers faster translation without needing a human interpreter. For example, supervisors and dock workers can enter instructions regarding load, equipment, door, and shipment details into the system. The solution then automatically and instantly translates the information and presents it in each person’s chosen native language, according to a release from CLI.
Carrier Logistics FACTS is the premier solution for meeting the unique transportation and freight management needs of asset-based LTL carriers and the last-mile industry. FACTS includes online customer shipping tools, dispatch, and driver management, a superior rate engine, cross-dock management, and a complete back-office suite that gives transportation professionals the tools they need to operate cost-effectively while providing improved freight visibility to their customers.
