For Vincent Sardono, co-owner of Go Xpressit, success is measured one customer at a time.
“Whether it’s for a small business or a large corporation, our job is to pick up and deliver goods timely and efficiently,” he said. “When we make that happen, we’re not only providing a service. Ultimately, we’re allowing our customers to focus on running their businesses.”
Based in Phoenix, Go Xpressit fields 15 trucks and uses the services of about 20 independent contractors. Company-owned equipment includes mainly Hino and International trucks and tractors supplied by the RWC Group dealership.
Go Xpressit provides a range of regional and local transportation options across Arizona and California. Courier services handle small parcel deliveries, including documents, samples, and products. Last-mile delivery services are offered throughout the greater Phoenix area to residential addresses, retail locations, and construction sites. Liftgate deliveries for heavy or bulky items like machinery and furniture are also included.
The less-than-truckload side of the Go Xpressit operation includes local pickup and delivery services, as well as shipment consolidation in conjunction with a network of carriers across the region. Flexible and secure warehousing solutions tailored to meet specific customer needs are provided at Phoenix facilities equipped with inventory management software. In addition, Go Xpressit provides truckload services with real-time tracking.
The need for a management system designed explicitly for LTL, courier, and last-mile operations led Go Xpressit to the Facts freight management software from Carrier Logistics Inc., Sardono noted.
“Our previous system wasn’t right for us,” he said. “After a customer told us about CLI and said that other carriers were using Facts, we looked into it. Our only regret was not switching sooner because it makes our job easier.”
“We’ve already realized a return on our investment in Facts by significantly reducing our payroll costs,” Sardono continued. “Since we started using the CLI software, we’ve been able to handle a growing volume of freight with fewer front office and warehouse personnel. There’s even been another benefit from that reduction in staff because most of those people are still affiliated with the company. With our help, they were able to buy their own trucks and work for us as independent contractors.”
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Facts was up and running quickly at Go Xpressit, according to Sardono. “Because the system works the way an LTL carrier operates, everyone was able to learn the platform in a short amount of time,” he said.
As part of the initial implementation of Facts software at Go Xpressit, core operations modules were included, and then accounts payable and general ledger solutions were added. The company has also implemented the CLI Residential Delivery Automation System with its automated scheduling and appointment confirmation capabilities.
Sardono explained that Go Xpressit can manage LTL and final-mile delivery operations more efficiently and effectively with Residential Delivery Automation System, which is a relatively new addition to CLI Facts.
“Like other carriers in our industry segment, we needed to address the growing number of deliveries that are now scheduled at residential locations,” Sardono explained further. “The system takes the hassle out of delivery scheduling by automatically sending email and text messages to final-mile customers that prompt them to select their preferred delivery time via a mobile interface.”
When customers confirm their delivery, the system automatically creates an appointment in Facts, schedules the delivery, and provides visibility to the original shipper. The system also automatically sends scheduled delivery time reminders to customers and gives them real-time updates on their status.
Go Xpressit plans to launch the CLI Dock Management System to streamline its cross-dock operations and eliminate paper-based, manual shipment handling processes, Sardono said.
“Technology and people are what keep us operating efficiently and profitably,” Sardono emphasized. “Freight volumes rise and fall regularly. The key is to manage operations in a way that allows us to provide a high level of service, whether it’s a slow period or a busy one.”
“Our customers recognize that our goal is to streamline their logistics and shipping processes by providing timely and efficient service and cost-effective solutions for meeting their specific requirements,” he added.
