Longtime Volvo and Mack Trucks dealership Tri-State Truck Center has invested $3.7 million to expand its Springfield, Mo. Location to better serve both Volvo and Mack customers, offering increased parts availability and extended service support.
The investment included a 10,000 sq.-ft. expansion, bringing the footprint to 35,000 sq.-ft., and the addition of 12 service bays, totaling 24 service bays.
“Our newly expanded and modernized dealership in Springfield enables us to better serve our customers,” said Jim Maddox, dealer principal at Tri-State Truck Center. “We’re also appreciative of our long-standing relationship with Volvo Trucks and Mack Trucks and the support they provide, which allows us to deliver unmatched customer service across the board.”
In addition to doubling the service bay capacity to 24 and expanding the service area by 10,000 square feet, upgrades include a new customer lounge and driver amenities, expanded truck and trailer parking, a temperature-controlled warehouse, heated flooring and eco-friendly features throughout the dealership. The dealership also offers $1.3 million in parts inventory.
“Mack Trucks is pleased that Tri-State Truck Center continues its ongoing investments in the Mack brand to provide customers outstanding service and support in its newly renovated and expanded Springfield location,” said Jonathan Randall, Mack Trucks senior vice president of North American sales and commercial operations. “Tri-State is an excellent example of the commitment Mack dealers have to our brand and customers, delivering a premium experience that meets all of their parts and service needs.”
Featuring a new sales lobby and offices, expanded parts department, new service areas and increased warehouse space, the facility’s redesign is intended to improve efficiencies while enhancing the user experience for customers and employees.
“Tri-State Truck Center is one of Volvo Trucks’ top-selling dealer groups in the central South,” said Peter Voorhoeve, president of Volvo Trucks North America. “We are grateful for and congratulate them on the facility expansion as they continue to demonstrate a commitment to customer service and leadership in every aspect of our industry.”
