Clark: Workers need to think of AI as a collaborator, not an adversary
Artificial intelligence is transforming industries at an unprecedented pace, prompting both anticipation and apprehension among workers. While the technology promises significant productivity and efficiency gains, it also raises valid concerns about job displacement. These fears are grounded in historical reality: The printing and publishing industry, for example, has seen countless jobs vanish because of digital innovation. Online tools now allow individuals to retouch photos, design layouts, correct errors, and produce finished products with minimal human involvement.
Yet, history also shows that technological advancements often create as many opportunities as they eliminate. According to the World Economic Forum’s 2023 Future of Jobs Report, by the end of 2025, AI and automation could displace 85 million jobs globally. However, these same technologies are expected to generate 97 million new roles, emphasizing the potential for growth and innovation.
Bridging the skills gap
The supply chain, like many other sectors, is not immune to workforce disruptions brought on by AI. Repetitive, rule-based roles such as customer service, data entry, and loading or unloading containers are especially vulnerable. At a recent NationaLease meeting, Jake Hoffman, chief technology officer at Gnosis Freight, addressed these challenges and stressed the importance of proactive adaptation.
New types of jobs don’t necessarily require new workers; they often require retrained ones. Unfortunately, a skills gap already exists in a number of industries, leaving businesses struggling to fill roles that require technical proficiency or specialized knowledge. This has created a need to reskill and upskill the workforce to match the demands of the changing job market.
Bridging this gap requires collaboration among businesses, educational institutions, and governments. Companies can offer internal training programs to help employees adapt to AI tools. Schools and universities must adjust curriculums to prioritize digital literacy and technical skills.
Governments can provide incentives for organizations that invest in workforce development. Together, these entities can ensure that both new and existing workers are prepared for the challenges and opportunities of an AI-driven economy.
See also: Trucking's AI outlook: What solutions await in 2025
AI as a collaborative tool
For workers, it is vital that they view AI as a collaborator rather than as a replacement. During his presentation, Hoffman likened AI to a co-pilot, assisting rather than overtaking human roles. This perspective is crucial for fostering acceptance and understanding of AI’s potential.
In warehouse operations, for instance, automation and AI already play critical roles in optimizing workflows. Machines can handle repetitive tasks with unmatched precision, but human oversight remains essential. Workers ensure that orders are accurate, resolve discrepancies, and maintain customer satisfaction. Similarly, creative professionals can leverage AI to enhance their work. Whether it’s crafting a PowerPoint presentation, refining an email, editing a video, or optimizing a job application, AI tools can amplify human creativity and productivity.
To unlock AI’s full potential, workers must learn how to use it effectively. This requires a shift in workplace training strategies, focusing on teaching employees how to integrate AI into their daily tasks. By doing so, organizations can boost efficiency while empowering their workforce.
The future of work
As AI continues to evolve, its role in the workplace will expand. Some jobs may vanish, but new roles will emerge, and these new roles will hopefully be more fulfilling. AI’s ability to automate repetitive tasks frees up human workers to focus on more strategic, creative, and emotionally intelligent roles. Jobs that require problem-solving, collaboration, and innovation will thrive in this new landscape.
Organizations that embrace AI as a collaborative tool will be better positioned to navigate these changes. Those who resist, either by avoiding AI altogether or failing to prepare their workforce, risk falling behind. To stay competitive, companies must foster a culture of learning and adaptability, encouraging employees to view AI as an ally rather than an adversary.
For individual workers, the message is clear: AI is not here to replace you; it’s here to work alongside you. Viewing AI as a collaborator can open doors to new possibilities, enhance job satisfaction, and pave the way for a more productive and innovative workplace.
