Akin: Look for best-in-class dedicated customer service for your fleet

Managing a fleet involves countless moving parts, and reliable customer support can make all the difference. Whether it's a late-night fueling issue, a billing discrepancy, or the need for quick network access, fleet managers deserve a responsive, knowledgeable, and always available support system. Look for a modern fuel risk management solution beyond traditional customer service, such as delivering 24/7 assistance with a personal touch and ensuring every fleet runs smoothly and efficiently.

24/7 support for uninterrupted operations

When managing a fleet, every minute counts. Unexpected issues with fuel cards, billing discrepancies, or network access can disrupt operations and cost businesses time and money. That’s why modern fuel risk management solutions are redefining customer support. They offer 24/7 assistance with a personal touch and ensure real-time solutions when needed.

Some providers rely on automated responses and long wait times, but effective fuel risk management solutions deliver immediate access to real human support. Whether it’s a late-night fuel authorization problem or an urgent billing inquiry, their team should always be available to resolve issues promptly and efficiently.

See also: Akin: Fuel card fees are draining your budget—here’s how to stop them

Personalized service tailored to your fleet

Fleets need to look for vendors that partner with them and are committed to providing customized support. These vendors need to recognize that no two fleets operate the same and that services should be tailored to address each customer's unique needs. This might include account optimizations, proactive fraud prevention, and customized reporting, with specialists provided by the vendor working closely with fleet managers to ensure smooth operations.

Fleet operators who switch to a modern fuel risk management solution often cite customer service as a game-changer. Dedicated customer success does more than resolve issues; it anticipates them. By analyzing transaction patterns and industry trends, dedicated customer success can proactively alert clients to potential problems, helping to preempt challenges before they arise.

Some of the top fuel risk management solutions also offer dedicated customer success teams, including a customer success manager, implementation manager, and more. In addition, they help fleets with in-person fuel management training and program implementation while creating customized quarterly fleet performance reports to help fleets with continuous improvement.

A customer-first approach to success

With modern fuel risk management solutions, customers should not feel like just another account number. They should feel that it’s more of a partnership, with direct lines to dedicated account managers who provide strategic advice on optimizing fuel expenses and maximizing operational efficiency. Whether it’s reducing hidden fees, expanding network coverage, or adjusting spending controls, the vendor should have a support team that is always a step ahead.

Fleets should look for 24/7 support, personalized service, and proactive fleet management insights. With these in place, fleet managers can focus more on running their business without any hiccups.