RLS Logistics recently won a national customer experience award.
Awards International USA recognized the cold chain solutions provider with a bronze award in the customer-centric culture category after a “rigorous” submission and presentation process. The proposal’s premise was based on RLS’s strategic business plan and key performance indicator (KPI) tracking, which the company says allow the team to “hyperfocus” on its people, operations, and customers.
“The strategy began several years ago and has evolved and is firmly rooted in our culture centered around customers but, most importantly, accountability,” said John Gaudet, vice president of business development at RLS. “We hold each other accountable for meeting our KPIs to ensure we are exceeding our customers’ expectations.”
Awards International hosts the world’s largest customer experience award program. It hosted its first U.S.-based program this year. The program promotes best practices, encourages distinction within customer experience, and boosts the stories of CX winners.
RLS developed in 1968 with humble beginnings in agriculture in New Jersey and has since grown to be one of the largest family-owned cold chain solutions providers in the U.S. RLS attributes its success to the dedication of team members, the strategic business plan, and a customer-centric culture. At the base of RLS’s strategy is its people.
“We are proud that our team of cold chain experts remains resilient today,” said Courtney Keenan, marketing and customer experience manager at RLS. “We couldn’t have won this award without their support.”
