Food Shippers of America recently crowned RLS Logistics one of its Top Food Chain Technology Companies for advancements within its customer platform Anello and plans to improve the customer experience.
“We are honored to win our first technology award here at RLS,” said Ron Pack, vice president of technology for the cold chain solutions provider. “Anello is a home-grown proprietary tool that we launched in 2019 to ensure our customers could make data-driven decisions at their companies easier. Since then, we have expanded on key performance charts and added an LTL rating tool that allows our customers to quote LTL shipments within seconds.”
The platform provides customers with real-time cold storage inventory control, just-in-time order management, productivity tracking, document retrieval, and customized reporting, RLS said. The robust technology platform allows RLS customers to customize dashboards to view KPIs that help drive better business decisions.
Pack explained that the team currently is working on automated quarterly business reviews within Anello, where customers will receive an RLS business review in their inboxes for any meeting at their company.
“It is a collaborative effort to ensure we are meeting our customers’ needs as technology advances,” said John Gaudet, VP of business development at RLS. “We also review how we can advance technology at our warehouses and for transportation. We hope to have our carrier portal accessible to our network by the end of next year.”
