Ryder’s mobile tablet apps simplify rental process

Ryder System Inc (NYSE: R) has launched several new mobile tablet apps that its employees will use to make renting a commercial truck from Ryder easier, faster, and more convenient.
A new paperless rental process makes check-in and check-out quick and seamless. Customers complete and sign all forms all on an Android tablet. Ryder rental representatives use the same tablet to take vehicle photos to document vehicle condition, as well as to confirm availability, which ensures customers get the truck they need, when they need it.
Behind the scenes, Ryder has also implemented a maintenance app to ensure that its rental fleet remains in optimal condition. The app helps the Ryder rental team determine the root cause of vehicle issues to ensure fast repairs, as well as help to identify proactive service actions to prevent future breakdowns.
Both applications were built on the Appian platform. Appian provides a business process management-based application platform in the cloud.
“Ryder’s commercial rental customers rely on us to keep their businesses running, and their time is very valuable,” said Rich Mohr, vice-president and global product manager, rental operations for Ryder. “We are committed to continually enhance the Ryder rental experience, and our customers are telling us that these technology investments are already making a difference.”
These technology investments follow Ryder’s recent launch of a rental reservation website that enables commercial customers to reserve trucks online at their negotiated rates. The mobile-friendly site also enables customers to manage their rental profiles, conveniently locate Ryder rental facilities, view available vehicles, and modify or cancel truck reservations online. Ryder rental facilities also feature digital displays that show safety videos and other information that helps customers better understand special requirements for operating more technologically advanced commercial vehicles.
Ryder Commercial Rental provides customers with rental trucks on a short-term basis to meet their needs for supplemental capacity. It has more than 500 rental locations across the United States and Canada, staffed with a dedicated team of rental agents, and stocked with an inventory of more than 32,000 recent-model vehicles. All rental vehicles are backed by Ryder’s Rental Service Guarantee. To rent a truck, call 1-800-345-9282 or go to www.reservations.ryder.com.
For more information, access www.ryder.com or call 1-800-BY-RYDER.