A Carrier Transicold dealership in Canada and another in the Caribbean took top honors at the annual meeting of Carrier Transicold’s Truck/Trailer/Rail Americas dealers. This event lived up to its theme, “Strength in Numbers,” with a record turnout of dealers.
Reefer Sales & Service, Brampton, Ontario, was named Dealer of the Year–North America, and Marítima Dominicana (MARDOM), Santo Domingo, Dominican Republic, was named Dealer of the Year–Latin America.
This was the first Dealer of the Year–North America award for Reefer Sales & Service, a 130-employee enterprise that supports Ontario’s refrigerated transport industry.
Ken Henwood, president, Reefer Sales & Service, said multiple factors contributed to the win, including the 2017 consolidation of formerly separate operations into a new 46,000-square-foot Brampton facility with 20 service bays, an expansive parts operation and a new training center.
For MARDOM, this is its third Dealer of the Year award in nine years, having previously won for 2008 and 2012. Founded as a Carrier-authorized marine container refrigeration service center under the name Reefer Services in 1999, the operation later expanded into the truck and trailer refrigeration business. Led by Mario Chong, vice-president of sales, MARDOM is considered a model dealership within Latin America.
Another dealership that received special honors this year was W&B Service Company of Converse TX, recipient of the Extra Mile award for outstanding customer service. A total of 56 dealerships were recognized with 92 awards for 2017 performance in areas of customer satisfaction, growth, business investment and service proficiency.
Additionally, three individuals were recognized for personal accomplishments: Eleonora Navarro, Carrier Transicold of Southern California, City of Industry CA, was named Dealer Parts Manager of the Year; Duke Sickle, Carrier Transicold South, Statesboro GA, was named Dealer Service Manager of the Year; and Robbie Stubbs, Sunbelt Transport Refrigeration, Tampa FL, was named Dealer Sales Manager of the Year.
The annual dealer meeting, held in Austin TX, was attended by Carrier Transicold employees and representatives from 185 dealerships in the United States, Canada, Mexico, the Dominican Republic, Guatemala, Honduras, Nicaragua, Costa Rica and Colombia, with guests from Carrier Transicold operations in Brazil and the Netherlands.
To learn more, visit www.transicold.carrier.com.
