B2B software and services vendor Agero and IoT and connected transportation company Geotab said roadside assistance powered by Agero is now available via Geotab’s updated Roadside Add-In.
Geotab’s Roadside Add-In will leverage Agero’s curated third-party network of digitally enabled light-, medium-, and heavy-duty service providers, according to a Dec. 14 release from the two companies. Agero blends data analytics, territory and job optimization, and relationship management to ensure dispatch of the correct vehicle with the required equipment, which increases vehicle uptime and improves fleet productivity.
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Harnessing telematics technology, Agero products keep drivers informed on the status of their requests, including real-time updates on estimated arrival time, live truck tracking on a map, and customizable SMS alerts. Geotab’s Roadside Add-In, which is available via the Geotab Marketplace, provides services such as towing, locksmith, battery boost, fuel delivery, flat tire change, and more, for light-duty vehicles in the U.S. and Canada.
In August, Geotab launched an updated version of its Roadside Add-In integrated with Agero’s services. This version is now available to its more than 1 million ProPlus subscribers following several months of successful pilot program testing.
“Fleets simply cannot afford to leave vehicles stranded on the side of the road. No matter where our clients’ vehicles travel, it’s critical to their businesses that they remain up and running—even after a breakdown,” said Louis De Jong, Geotab’s chief revenue officer. “During our initial assessment and pilot program with Agero, we were impressed by the capabilities of the platform and the outstanding product collaboration and overall partnership. We were pleased with the results of the pilot program and look forward to building out our current offering further to support our customers across the globe.”
Jason Alexander, VP of client engagement for Agero, added: “Fleet vehicles are on the road, all day, every day, and all those extra miles mean they are four times more likely to experience a roadside event than your typical passenger car. With vehicle breakdowns costing drivers and businesses an estimated $9 billion each year, Geotab recognizes the importance of Agero’s expertise supporting its roadside program.”
