Delta Air Lines’ sustainability goals are grounded.
The challenge of electrifying airport ground support
Those smaller, low-voltage fleet vehicle groups include baggage tractors, belt loaders, and push-back tractors. “The primary reason we’ve been focused on those fleets instead of others is they were commercially available and operationally feasible,” Farr said during a Green Truck Summit panel during NTEA’s Work Truck Week 2025 in Indianapolis on March 4.
Getting fleet crew buy-in
Delta’s Farr said the partnerships and engineering with International and Mallaghan were critical in its early fleet electrification success. But she also had to work with her ground fleet crew to get them invested in the journey.
“Anytime you bring anything new into operation, the operation is going to look at it a little sideways,” she said. “They’re going to say, ‘What’s this and why do I have this?’ You really have to manage the expectations and preliminarily prepare them for what’s coming their way. Otherwise, the change is going to be difficult.”
The OEM and upfitter helped Delta train its ground support staff on the eMV, including making the truck’s controls similar to the diesel-powered trucks they were used to and alleviating any range fears.
“You definitely want to make sure that anytime you’re introducing new equipment into your operation that you have a partner that’s going to stand by you from the beginning concept all the way to deployment and throughout servicing,” Farr added.
Debbie Shust, International VP of customer insights and experience, noted that the zero-emission journey has changed how OEMs like hers look at how fleets procure vehicles. Unlike trucks, where dealers can simply hand over the keys to a fleet without knowing the specific details of the operation, this is not the case with EVs.
“We kind of had to know—but we didn’t really have to know,” Shust, who moderated the Green Truck Summit panel, said. “Now we want to ask questions about how much power you need. What’s the energy draw going to look like? Things that we never asked before. And sometimes our body builders and customers can’t answer for us because they didn’t need to know either.”
While diesel distance calculations are easier to understand, EV customers and OEMs are finding more success if they take the time to calculate range and load capabilities.
“It’s a lot easier for the OEMs to be able to deliver what we need when they have a deeper understanding of our operation, of our critical pain points, and things that make operations more efficient,” Farr said. “It makes us think about how we actually do our operations, to see if there are efficiencies that we are not doing simply because we had never thought about them before.”