Serving customer needs with the full range of Peterbilt’s products and services to help ensure exceptional customer satisfaction, Glenn Larson, Dealer Principal of Peterbilt of Joplin, was recently named the 2006 Peterbilt Dealer of the Year.
Larson is celebrating his 20th anniversary as a Peterbilt dealer this year. Larson opened his first dealership in 1987 with his father, Claire. Now operating as The Larson Group, headquartered in Springfield, Mo., the Larson’s own and operate seven full-service Peterbilt dealerships in Arkansas, Illinois, Indiana, and Missouri.
Larson won Peterbilt Dealer of the Year in 1998 for the Peterbilt of Joplin dealership, as well as in 1995 and 2003 for the Mid-America Peterbilt (O’Fallon, Mo.) dealership.
“Glenn is consistently one of the top performing dealers in our network and is a valuable asset to our organization,” says Bill Jackson, Peterbilt General Manager and PACCAR Vice President. “He exercises continual improvement practices throughout all areas of the business to exceed customer expectations and ensure satisfaction.
“Glenn has enhanced Peterbilt of Joplin’s ability to serve customer needs by utilizing Peterbilt’s full product lineup and aftermarket services, as well as the resources of PACCAR Financial and PACCAR Parts.”
One example Jackson cites is that more than half of Peterbilt of Joplin’s new heavy-duty truck sales were of aerodynamically styled models, helping customers lower their operating expenses through the improved fuel economy of the Peterbilt Model 387 and Model 386.
“Knowing our customers and then customizing solutions that meet their full range of business and operational needs continues to be instrumental to our collective success,” says Glenn Larson, President of The Larson Group. “Every member of The Larson Group is focused on customer service, and winning Peterbilt Dealer of the Year was a true team effort.”
Best in Class Dealer Awards
Peterbilt also announced the dealer recipients of its 2006 Best in Class awards:
- Don and Terry Pasiuk, Peterbilt Pacific – Abbotsford (British Columbia)
- Eric and Blake Jackson, Peterbilt of Utah (Salt Lake City)
- Marvin and Rusty Rush, Rush Peterbilt Truck Center – Houston
- Ed and Eddy Stahl, Stahl Peterbilt – Edmonton (Alberta)
Additionally, Peterbilt announced winners of several annual category awards:
- Marvin and Rusty Rush, Rush Peterbilt Truck Center – Dallas, received the Peterbilt Red Oval
- Dealer of the Year award for the top-performing pre-owned truck program.
- John Arscott, Peterbilt of Baltimore, received the Peterbilt TruckCare Dealer of the Year award for aftermarket services.
Peterbilt Motors Company, a division of PACCAR Inc (Nasdaq: PCAR), manufactures premium quality trucks for a wide range of markets, including over-the-road, construction, municipal and medium-duty. Based in Denton, Texas, Peterbilt combines classic styling, innovative design and superior-quality features in a custom-engineered truck that stands as the "Class" of the industry. Through its 200-plus North American dealer locations, Peterbilt also provides a comprehensive array of TruckCare® aftermarket support programs, including preventive maintenance plans, expedited QuickCare services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-Peterbilt. For more information about Peterbilt, visit www.peterbilt.com.
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