Mike McCarron

Golden branding 

Carrying the gold medals onto the ice during the final game of the recent World Junior Hockey Championship was one of the greatest experiences of my life.

It was also the scariest!

As I stepped onto the ice looking like a waiter from Denny’s, it struck me that millions were watching on TV. That’s when the trembling started.

Separating from the herd 

Imagine that your only contact with a certain prospect has been your semi-annual chin wag. Sure, it took 47 phone calls to reach him, but one day your persistence will pay off.  The truth is, the only thing you’re wearing out is your personal brand. Think how you feel when your home phone rings during dinner. On the other end of the line is someone unable to pronouce your name selling duct-cleaning service you probably don’t need.  That’s how this busy, educated, tech-savvy transportation buyer thinks of you.

Spam is dead. Long live spam 

Thanking government for anything is just not in my DNA. So speaking on behalf of my email inbox, I’d like to give kudos to the Canadian government for the anti-spam legislation it put into effect on July 1. You’ve probably heard about the Canadian Anti-Spam Law. It applies to commercial electronic messages sent to or from computers and devices in Canada.

Meeting the middle 

I’ve spent a lot of time dealing with freight brokers, so  I figured I knew the business.  But as I prepared to moderate two industry events recently, I found this old dog has a lot to learn. At the first event, I invited six industry leaders to sit down for a state of the union.  These are all “first generation” freight brokers—baby-boomer entrepreneurs who have been breaking trails for an industry that didn’t exist 30 years ago.

Lazy-hazy-crazy opportunity 

I’m convinced that Nat King Cole moonlighted in sales.  There is no other way to explain how he could write a song that describes the mind-set of the sales department come July 1.  That’s the day “Those Lazy-Hazy-Crazy Days of Summer” kick into gear.

Know your CRM 

If you’re in the transportation business, you’re also in the acronym business.  It’s amazing how many of them are part of our industry lingo.  In fact, there are so many that Gene Orlick, a trucking pal from Canada, produces an annual list.  The 2014 version of Gene’s List contains 138 legit entries, plus a dozen zingers that only his closest buddies will get.

It depends 

It’s like clockwork.  Whenever someone calls me about selling their company, they respond to my spiel with the exact same question: “What’s my business worth?” My answer is always the same but never the one they expect: “It depends.”

Let’s talk price 

Pricing power—or the ability to raise rates without losing a customer—is hard to achieve in a commoditized business like transportation.  But a report from Simon-Kucher & Partners gives reason to hope.

Mining for pricing gold 

 The need to fill the widening social media pipeline with “content” has everyone writing studies.  As a regular columnist, my inbox is inundated with white papers, surveys, and reports from consultants that almost never get read.  During a recent email purge, however,  I came across two studies written almost 10 years apart that reveal a lot about transportation pricing.

Let’s put it in writing 

I’m continually puzzled by our industry’s approach to contracts.  Few carriers feel the need to have contracts with customers, and many flat-out refuse to see the value in them.  We have no problem spending millions of dollars in equipment so a customer can “try us out.”  If he doesn’t like us, we expect him to cordially return the iron so it can rot against the fence until sales can find some other “tryout” customer.

Lessons learned 1

Yahoo CEO Marissa Mayer surprised people when she recently decreed that the tech company’s employees would no longer be allowed to work from home. Never one to miss a chance to grab a headline, Richard Branson, the founder of Virgin Group, reacted by calling her decision “old school thinking.”

Rx for January Syndrome 1

Every January I see a surge of suppliers who want to set up meetings. It seems like every Dale Carnegie comes back from the holidays committed to working harder and being a better version of last year’s model. It’s the same reason the company fridge is full of salads the first month of the year. I call it the “January Syndrome.”

Sale away

It didn’t hit me until my bride and I were going through customs in France, excited about our much-needed European getaway. After scrutinizing my passport, the agent raised his head and asked what I did for a living. I whispered, “Unemployed.”

Yes, in October, my partners and I sold the freight-brokerage/trucking hybrid we started 22 years ago in Toronto with a phone and a fax machine. I was no longer in sales management; no longer had a paycheck.

On a scale of 1 to 10

I cringe when I look at some of my older columns. Time has made some of my thoughts so contradicting, I wonder what song sheet I was singing from back then. One area where I’ve changed my tune is the value of customer surveys. In the past, I’ve penned how essential they are, insisted they be done annually, and made a lot of important business decisions based on their results. Fast-forward a decade and I think customer surveys of any kind are totally and utterly useless. A waste of your time and your customers’.

You are your brand

The day you become a parent is the day a trip to Disney gets automatically added to the family bucket list. These days, it’s almost mandatory that every kid feels the “Magic” and parties once with Mickey, Goofy, and the rest of the gang. As a parent, you stand zero chance of competing against one of the world’s strongest brands and the apparent guilt that goes with not taking the chickadees to the Magic Kingdom.

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