Trucks said its technician training program, Volvo Trucks Academy, has been recognized by the National Institute for Automotive Service Excellence (ASE) with Continuing Automotive Service Education (CASE) accreditation.
CASE accreditation helps ensure high-quality training programs, which ultimately improve a retail dealer’s ability to provide exceptional customer service and support, Volvo said. The voluntary accreditation program reviews a training provider’s programs against established industry standards, ensuring that the continuing education training adheres to best practices.
“CASE accreditation drives continuous improvement of our instructional program and differentiates us within the heavy-duty truck industry,” said Göran Nyberg, president, Volvo Trucks North American sales & marketing. “Exceptional training is vitally important for the success of our dealer network and drives a greater value of ownership for our customers. Accreditation also validates the quality of training we provide to customers who operate their own service networks.”
Volvo Trucks Academy provides dealership sales, parts, service, technician and driver training programs through online e-learning and instructor-led classes held at six locations throughout the United States and Canada. Additionally, technician and driver training programs are offered exclusively to Volvo customers. Volvo Trucks Academy delivered more than 5,800 instructor-led training courses and nearly 110,000 e-learning courses to Volvo dealerships and Volvo customers in 2013.
ASE is a non-profit organization established to improve the competence of automotive service technicians through voluntary testing and certification. Recognizing the need for ongoing training of experienced service technicians to keep up with increasingly complex technology, ASE established CASE Accreditation as a voluntary certification program for training providers that offer continuing education to working service technicians.