Changing the destination of freight while in transit isn't easy, but United Parcel Service (UPS) has rolled out a new service that allows shippers to intercept and re-route packages in transit all via the Internet 24/7, anywhere in the United States and Puerto Rico.
“A great interception can be the difference between winning and losing, especially in the world of business and complex supply chains,” says Kurt Kuehn, UPS senior vp-worldwide sales & marketing. “With UPS Delivery Intercept, shippers receive an unprecedented level of control over their packages, enabling them to avoid mistakes that could cost money or impact customer service.”
The system uses the company's new Package Flow Technology to enable UPS not only to map more efficient routes for drivers, but also to flag packages for special handling while they are within the UPS network.
Kuehn says the system offers shippers a number of options once UPS intercepts a package including returning the package to the shipper, redirecting the package to a new address, holding the package for delivery on a future date, or holding the package for pickup by the consignee.
UPS Delivery Intercept costs $10 per interception, which is charged only on completion of the intercept, according to Kuehn.