Karol Smith was the first female dispatcher for BarOle Trucking. She started at the carrier some 20 years ago—before apps and mobile technology were a possibility. Now, as the trucking company’s safety manager, Smith has seen things change. A lot. During her days as a dispatcher, Smith tells Fleet Owner drivers for the fleet, which has operations in Wisconsin and Minnesota and serves the Midwest, used to rely on pay phones, and dispatchers communicated container numbers in long, ...

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