Introduced in 2015 by Volvo Trucks North America (VTNA) and Mack Trucks, both subsidiaries of Sweden’s Volvo Group, the Uptime Centers program is described by both OEMs as a “new way of thinking” when it comes to servicing customer trucks via standardized workflows and service processes, including redesigned service bays. NexTran Trucks Centers – a chain of 14 dealerships that sells and services Volvo and Mack trucks – recently provided a “deep dive” into how the program works at its Birmingham, AL, location. (All photos by Sean Kilcarr/Fleet Owner)
