Company: Central Hudson Gas & Electric, Poughkeepsie, NY Operation: Utility provider offers electricity and gas in a 2,600-sq.-mi. area, stretching from the suburbs of New York City up to the Capital District in Albany, and operates about 1,000 pieces of equipment. Problem: Utility bills are among the most frequent targets of customer complaints, so utility providers must do everything they can to control costs and keep those bills from rising too quickly. Because they operate within ...

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