COMPANY: Stericycle, Lake Forest, IL OPERATION: Nationwide provider of document shredding services (about 1,800 drivers), medical/ biohazardous waste pickup and disposal (about 1,200 drivers) and compliance training THE CHALLENGE: IMPROVE ON-SCHEDULE PICK-UP RATE Stericycle was faced with a need: move the needle upward from the about 95% of on-schedule pickups for the company's medical waste disposal service that was the case in 2010. That business was the focus of a ...

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