A new real-time communications channel has been launched by Reddaway, a subsidiary of YRC Worldwide.
â€śLive Chatâ€ť allows customers access to Reddaway customer service representatives at the click of a button, simply by visiting www.reddawayregional.com and clicking the live chat button.
The function can be used to schedule shipments, obtain tracking information, or to get shipping questions answered. Real-time responses are provided through a quick dialog exchange and offered in written transcript to minimize the likelihood of miscommunication, the company said.
â€śGood communications are essential to good service,â€ť said T.J. Oâ€™Connor, president. â€śAt Reddaway, we make it a top priority to keep lines of communications open and convenient for our customers. Live Chat is the newest way we make it easy to stay connected.â€ť
Reddaway, based in Clackamas, OR, provides standard and expedited regional transportation services in the Western U.S., and British Columbia.