New capabilities are allowing fleets, service locations, and OEMs to connect through handheld devices and call centers to streamline communication efforts.

Decisiv has expanded the unified communications ability of its Decisiv Service Management Platform (DSMP) to allow for the sharing of information and the responses.

“Expanded communications capabilities are making the Decisiv Service Management Platform a more valuable tool for our fleet, service location and OEM users,” said Dick Hyatt, president of Decisiv. “With this functionality, all parties are connected on the platform and can communicate in real time using a web portal or handheld devices. The ability to share information in the context of a service event is highly relevant to the decision making process, and makes the DSMP a much more powerful solution.”

Alerts can be sent and received through handheld devices and the entire conversation will be captured in a threaded, date/time stamped attachment.

The addition of call centers were added to the DSMP to allow OEMs and road service providers to connect with technical support staff, customers, and service locations through a single communications channel.

Warranty administrators, parts suppliers, and a wide range of third-party vendors can also be included.

“The communications capabilities of the Decisiv Service Management Platform vastly improve access to crucial data, resulting in more timely repairs and faster vehicle turnaround time for fleets,” Hyatt said. “Using cloud computing technology to bring together fleets, service providers and manufacturers, Decisiv continues to transform how service management is handled in the trucking industry and adjacent markets.”